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Welcome patrons, seat them at tables or in lounge, and help ensure quality of facilities and service. |
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Hosts and Hostesses, Restaurant, Lounge, and Coffee Shop
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Open-captioning or video transcript included for the hearing impaired. Career videos brought to you by CareerOneStop. Copyright © 2017 All Rights Reserved.
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- Provide guests with menus.
- Greet guests and seat them at tables or in waiting areas.
- Receive and record patrons' dining reservations.
- Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed.
- Inform patrons of establishment specialties and features.
- Direct patrons to coatrooms and waiting areas such as lounges.
- Operate cash registers to accept payments for food and beverages.
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- Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times..
- Speaking - Talking to others to convey information effectively..
- Service Orientation - Actively looking for ways to help people..
- Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do..
- Coordination - Adjusting actions in relation to others' actions..
- Persuasion - Persuading others to change their minds or behavior..
- Reading Comprehension - Understanding written sentences and paragraphs in work related documents..
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- Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction..
- English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar..
- Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems..
- Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications..
- Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects..
- Food Production - Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques..
- Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources..
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