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WAITERS AND WAITRESSES
An Occupation in
 
Occupation Description:
 
  Take orders and serve food and beverages to patrons at tables in dining establishment. Excludes “Fast Food and Counter Workers” (35-3023).
 
Career Video:
  Video Icon  Waiters and Waitresses
  Open-captioning or video transcript included for the hearing impaired. Career videos brought to you by CareerOneStop. Copyright © 2017 All Rights Reserved.
 
Typical Tasks:
 
 
  • Take orders from patrons for food or beverages.
  • Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
  • Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages.
  • Collect payments from customers.
  • Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.
  • Prepare checks that itemize and total meal costs and sales taxes.
  • Present menus to patrons and answer questions about menu items, making recommendations upon request.
 
Knowledge:
 
 
  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction..
  • English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar..
  • Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems..
  • Food Production - Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques..
  • Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources..
  • Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications..
  • Personnel and Human Resources - Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems..
 
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Education & Training:
 
  Short-term on-the-job training (short demonstration up to one month)
 
Wage Information:
 
 
Region Average Annual Average Hourly Entry Level (hourly) Mid-Range  (hourly)
Statewide $43,046.00 $20.70 $15.08 $15.34 - $23.58
Bridgeport/Stamford $44,397.00 $21.35 $15.86 $16.36 - $23.84
Danbury $40,830.00 $19.63 $14.94 $15.20 - $22.09
Hartford $43,345.00 $20.84 $14.96 $15.17 - $24.46
New Haven $42,242.00 $20.31 $14.99 $15.19 - $22.91
New London/Norwich $42,541.00 $20.45 $14.53 $15.02 - $23.37
Waterbury $41,397.00 $19.90 $14.78 $15.01 - $22.14
Torrington $39,913.00 $19.19 $14.82 $15.06 - $21.83
      
Select a town to see its region Not sure which Region applies to you?
    

 
Occupation Outlook:
 
 
Region Employment Average Annual Growth Rate Average Annual Job Openings
2020 2030
State of Connecticut 22,580 30,070 0.2% 5,826
 
 
Chart of Growth Rate and Annual Openings   Employment in this occupation is expected to grow much faster than average, and the number of annual openings will offer excellent job opportunities.
Key:
  N/A = Not Applicable, ***** = Over $60.00 per hour, ##### = Over $124,821
 
Similar Occupations:
 
 
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