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Occupation Description:
  All business operations specialists not listed separately.
  Specialized Occupations:
  * Sustainability Specialists (ONET code: 13-1199.05)
   Online Merchants (ONET code: 13-1199.06)
  Occupation Description:
  Conduct retail activities of businesses operating exclusively online. May perform duties such as preparing business strategies, buying merchandise, managing inventory, implementing marketing activities, fulfilling and shipping online orders, and balancing financial records.
  Typical Tasks:
  • Initiate online auctions through auction hosting sites or auction management software.
  • Fill customer orders by packaging sold items and documentation for direct shipping or by transferring orders to manufacturers or third-party distributors.
  • Receive and process payments from customers, using electronic transaction services.
  • Create, manage, or automate orders or invoices, using order management or invoicing software.
  • Deliver e-mail confirmation of completed transactions and shipment.
  • Correspond with online customers via electronic mail, telephone, or other electronic messaging to address questions or complaints about products, policies, or shipping methods.
  • Purchase new or used items from online or physical sources for resale via retail or auction Web site.
  • English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar..
  • Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems..
  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction..
  • Communications and Media - Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media..
  • Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources..
  • Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming..
  • Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology..
  * Security Management Specialists (ONET code: 13-1199.07)
  * Business Continuity Planners (ONET code: 13-1199.04)
Search for Jobs on CareerOneStop:
  Search for Business Operations Specialists, All Other Jobs
  Search for Sustainability Specialists Jobs
  Search for Online Merchants Jobs
  Search for Security Management Specialists Jobs
  Search for Business Continuity Planners Jobs
  (Please note that some searches may not produce any results.)
      View Related Programs on Connecticut's Education & Training ConneCTion site
Wage Information:
Region Average Annual Average Hourly Entry Level (hourly) Mid-Range  (hourly)
Statewide $85,607.00 $41.16 $25.13 $30.08 - $49.82
Bridgeport/Stamford $94,556.00 $45.46 $27.06 $31.20 - $54.59
Danbury $82,662.00 $39.74 $24.14 $29.31 - $48.76
Hartford $84,433.00 $40.59 $25.67 $30.14 - $49.28
New Haven $79,398.00 $38.17 $23.53 $29.43 - $48.08
New London/Norwich $82,363.00 $39.60 $24.43 $29.59 - $47.87
Waterbury $69,759.00 $33.54 $20.36 $23.63 - $44.32
Torrington $72,312.00 $34.77 $21.75 $24.21 - $46.13
Select a town to see its region Not sure which Region applies to you?

Occupation Outlook:
  Sorry, outlook information is not available for this occupation.
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