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Resolve disputes between workers and managers, negotiate collective bargaining agreements, or coordinate grievance procedures to handle employee complaints. Excludes equal employment opportunity (EEO) officers who are included in “Compliance Officers” (13-1041). |
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- Advise management on matters related to the administration of contracts or employee discipline or grievance procedures.
- Call or meet with union, company, government, or other interested parties to discuss labor relations matters, such as contract negotiations or grievances.
- Draft contract proposals or counter-proposals for collective bargaining or other labor negotiations.
- Draft rules or regulations to govern collective bargaining activities in collaboration with company, government, or employee representatives.
- Identify alternatives to proposals of unions, employees, companies, or government agencies.
- Interpret contractual agreements for employers and employees engaged in collective bargaining or other labor relations processes.
- Investigate and evaluate union complaints or arguments to determine viability.
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- Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times..
- Speaking - Talking to others to convey information effectively..
- Negotiation - Bringing others together and trying to reconcile differences..
- Reading Comprehension - Understanding written sentences and paragraphs in work related documents..
- Writing - Communicating effectively in writing as appropriate for the needs of the audience..
- Persuasion - Persuading others to change their minds or behavior..
- Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems..
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- English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar..
- Personnel and Human Resources - Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems..
- Law and Government - Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process..
- Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources..
- Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects..
- Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction..
- Communications and Media - Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media..
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(Please note that some searches may not produce any results.) |
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