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CLAIMS ADJUSTERS, EXAMINERS, AND INVESTIGATORS
 
Occupation Description:
 
  Review settled claims to determine that payments and settlements are made in accordance with company practices and procedures. Confer with legal counsel on claims requiring litigation. May also settle insurance claims. Excludes “Fire Inspectors and Investigators” (33-2021).
 
Typical Tasks:
 
 
  • Maintain claim files, such as records of settled claims and an inventory of claims requiring detailed analysis.
  • Examine claims forms and other records to determine insurance coverage.
  • Analyze information gathered by investigation and report findings and recommendations.
  • Review police reports, medical treatment records, medical bills, or physical property damage to determine the extent of liability.
  • Investigate and assess damage to property and create or review property damage estimates.
  • Interview or correspond with agents and claimants to correct errors or omissions and to investigate questionable claims.
  • Interview or correspond with claimants, witnesses, police, physicians, or other relevant parties to determine claim settlement, denial, or review.
 
Knowledge:
 
 
  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction..
  • English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar..
  • Law and Government - Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process..
  • Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology..
  • Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications..
  • Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources..
  • Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming..
 
Search for Jobs on CareerOneStop:
 
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  (Please note that some searches may not produce any results.)
 
Education & Training:
 
  Long-term on-the-job training (more than 12 months)
 
      View Related Programs on Connecticut's Education & Training ConneCTion site
 
Wage Information:
 
 
Region Average Annual Average Hourly Entry Level (hourly) Mid-Range  (hourly)
Statewide $90,293.00 $43.42 $28.44 $30.83 - $50.23
Bridgeport/Stamford $98,037.00 $47.13 $29.25 $32.82 - $52.07
Danbury $97,975.00 $47.10 $28.63 $30.81 - $63.99
Hartford $91,982.00 $44.22 $29.54 $31.00 - $50.23
New Haven $85,906.00 $41.31 $30.60 $31.00 - $48.11
New London/Norwich $68,543.00 $32.95 $18.61 $18.75 - $45.27
Waterbury $83,764.00 $40.28 $25.81 $25.45 - $48.08
Torrington $88,202.00 $42.41 $26.54 $29.50 - $56.14
      
Select a town to see its region Not sure which Region applies to you?
    

 
Occupation Outlook:
 
 
Region Employment Average Annual Growth Rate Average Annual Job Openings
2020 2030
State of Connecticut 3,670 3,290 -0.1% 225
 
 
Chart of Growth Rate and Annual Openings   Employment in this occupation is expected to grow more slowly than average, but the number of annual openings will offer very good job opportunities.
Key:
  N/A = Not Applicable, ***** = Over $60.00 per hour, ##### = Over $124,821
 
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