State of Connecticut Home Follow Research on FacebookFollow Research on TwitterFollow CTDOL on InstagramFollow CTDOL on LinkedINFollow CTDOL on YouTube
Connecticut Department of Labor Home Connecticut Labor Market Information Home Connecticut Labor Market Information Home
Customer Service Representatives (43-4051) in Eastern Workforce Development Area
Select Area Select Occupation
Eastern WDA (1Q 2023)
All Industry
Estimated employment2,520
Mean wage$20.50
Entry wage$14.67
10th percentile wage$14.35
50th percentile wage$18.57
90th percentile wage$29.17
 Top Employing Industries
 IndustryEmployment / Percent
Trade, Transportation,, and Utilities87034.7%
Leisure and Hospitality48019.0%
Education and Health Services34013.3%
Financial Activities26010.4%
 Top Paying Industries
 IndustryEmployment / Median Wage
Public Administration90$29.84
Manufacturing120$25.87
Financial Activities260$21.69
Other Services30$21.15
Customer Service Representatives (43-4051)
Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support.
Median Wage History
YearThis OccupationCompared to Occupational GroupDifference
Current  $18.57 $23.64 -$5.07
2022$17.98+3.3%$22.89+3.3%-$4.90
2021$17.00+5.8%$21.64+5.8%-$4.64
2020$16.43+3.5%$20.91+3.5%-$4.48
2019$15.97+2.9%$20.33+2.9%-$4.36
2018$15.48+3.2%$19.71+3.2%-$4.22
2017$14.97+3.4%$19.06+3.4%-$4.08
2016$14.58+2.7%$18.56+2.7%-$3.98
2015$14.15+3.1%$18.01+3.1%-$3.86
2014$13.84+2.2%$17.62+2.2%-$3.77
YearThis OccupationCompared to All OccupationsDifference
Current  $18.57 $25.89 -$7.32
2022$17.98+3.3%$25.03+3.4%-$7.05
2021$17.00+5.8%$23.68+5.7%-$6.68
2020$16.43+3.5%$22.87+3.5%-$6.44
2019$15.97+2.9%$22.22+2.9%-$6.24
2018$15.48+3.2%$21.57+3.0%-$6.08
2017$14.97+3.4%$20.96+2.9%-$5.98
2016$14.58+2.7%$20.47+2.4%-$5.88
2015$14.15+3.1%$19.95+2.6%-$5.79
2014$13.84+2.2%$19.53+2.2%-$5.68
Note: The mid-wage is the median wage. The average wage is the mean wage. The entry-level wage is equal to the average of the lower third of reported wages for the occupation. The wage range consists of the 10th and 90th percentiles; 80% of workers earn between this wage range, 10% earn less while 10% earn more.
Reference Date: 1st Quarter 2023
Top Areas For This Occupation
Best Pay
Median Wage / Employment
Southwest $22.37  6,810  
North Central $21.54  10,570  
South Central $20.56  5,290  
Northwest $19.94  3,540  
Highest Employment
Median Wage / Employment
North Central $21.54  10,570  
Southwest $22.37  6,810  
South Central $20.56  5,290  
Northwest $19.94  3,540  
Wages in other areas
Go Connecticut LMI Home State of Connecticut Department of Labor - Office of Research
200 Folly Brook Boulevard, Wethersfield, CT 06109
LMI Home | CTDOL Home | CT.gov | Feedback | Disclaimer | Privacy Policy | Accessibility Policy
This workforce product was funded by a grant awarded by the U.S. Department of Labor's Employment and Training Administration. (more)		 Go to the State of Connecticut website