State of Connecticut Home Follow Us on FacebookFollow Us on TwitterFollow Us on Flickr
Connecticut Department of Labor Home Connecticut Job & Career ConneCTion Home
LMI Home About JCC Contact Us Link to JCC Help Site Map
Job & Career Connection Home Page
  Occupation Profile   
 
 5 Steps
Step 1 Find an Occupation
that is Right for You
Step 2 Learn About an Occupation
Step 3 Search for
Education & Training
Step 4 Search for
Jobs & Employers
Step 5 Job Seeker Resources
 Printer Friendly Version
 
WAITERS AND WAITRESSES
 
Occupation Description:
 
  Take orders and serve food and beverages to patrons at tables in dining establishment. Excludes “Fast Food and Counter Workers” (35-3023).
 
Career Video:
  Video Icon  Waiters and Waitresses
  Open-captioning or video transcript included for the hearing impaired. Career videos brought to you by CareerOneStop. Copyright © 2017 All Rights Reserved.
 
Typical Tasks:
 
 
  • Take orders from patrons for food or beverages.
  • Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
  • Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages.
  • Collect payments from customers.
  • Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.
  • Prepare checks that itemize and total meal costs and sales taxes.
  • Present menus to patrons and answer questions about menu items, making recommendations upon request.
 
Knowledge:
 
 
  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction..
  • English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar..
  • Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems..
  • Food Production - Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques..
  • Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources..
  • Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications..
  • Personnel and Human Resources - Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems..
 
Search for Jobs on CareerOneStop:
 
  Search for Waiters and Waitresses Jobs
  (Please note that some searches may not produce any results.)
 
Education & Training:
 
  Short-term on-the-job training (short demonstration up to one month)
 
Wage Information:
 
 
Region Average Annual Average Hourly Entry Level (hourly) Mid-Range  (hourly)
Statewide $33,459.00 $16.09 $11.90 $11.86 - $17.51
Bridgeport/Stamford $34,588.00 $16.63 $11.94 $11.89 - $16.70
Danbury $30,351.00 $14.60 $11.62 $11.62 - $16.81
Hartford $34,298.00 $16.49 $11.90 $11.89 - $18.88
New Haven $29,854.00 $14.36 $11.94 $11.87 - $14.99
New London/Norwich $33,511.00 $16.11 $12.00 $12.04 - $18.78
Waterbury $32,775.00 $15.76 $11.87 $11.77 - $16.74
Torrington $35,697.00 $17.16 $11.70 $11.62 - $23.96
      
Select a town to see its region Not sure which Region applies to you?
    

 
Occupation Outlook:
 
 
Region Employment Average Annual Growth Rate Average Annual Job Openings
2018 2028
State of Connecticut 33,220 33,650 0.1% 6,461
 
 
Chart of Growth Rate and Annual Openings   Employment in this occupation is expected to grow more slowly than average, but the number of annual openings will offer excellent job opportunities.
Key:
  N/A = Not Applicable, ***** = Over $60.00 per hour, ##### = Over $124,821
 
Similar Occupations:
 
 
Go Connecticut LMI Home State of Connecticut Department of Labor - Office of Research
200 Folly Brook Boulevard, Wethersfield, CT 06109 / Phone: 860-263-6275
LMI Home | CTDOL Home | CT.gov | Feedback | Disclaimer | Privacy Policy | Accessibility Policy
This workforce product was funded by a grant awarded by the U.S. Department of Labor's Employment and Training Administration. (more)
Go to the State of Connecticut website