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Occupation Description:
  Schedule and dispatch workers, work crews, equipment, or service vehicles for conveyance of materials, freight, or passengers, or for normal installation, service, or emergency repairs rendered outside the place of business. Duties may include using radio, telephone, or computer to transmit assignments and compiling statistics and reports on work progress.
Career Video:
  Video Icon  Dispatchers, Except Police, Fire, and Ambulance
  Open-captioning or video transcript included for the hearing impaired. Career videos brought to you by CareerOneStop. Copyright © 2017 All Rights Reserved.
Typical Tasks:
  • Schedule or dispatch workers, work crews, equipment, or service vehicles to appropriate locations, according to customer requests, specifications, or needs, using radios or telephones.
  • Arrange for necessary repairs to restore service and schedules.
  • Relay work orders, messages, or information to or from work crews, supervisors, or field inspectors, using telephones or two-way radios.
  • Confer with customers or supervising personnel to address questions, problems, or requests for service or equipment.
  • Prepare daily work and run schedules.
  • Receive or prepare work orders.
  • Oversee all communications within specifically assigned territories.
  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times..
  • Speaking - Talking to others to convey information effectively..
  • Coordination - Adjusting actions in relation to others' actions..
  • Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action..
  • Reading Comprehension - Understanding written sentences and paragraphs in work related documents..
  • Time Management - Managing one's own time and the time of others..
  • Service Orientation - Actively looking for ways to help people..
  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction..
  • Transportation - Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits..
  • English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar..
  • Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources..
  • Public Safety and Security - Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions..
  • Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology..
  • Law and Government - Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process..
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Education & Training:
  Moderate-term on-the-job training (1 to 12 months)
Wage Information:
Region Average Annual Average Hourly Entry Level (hourly) Mid-Range  (hourly)
Statewide $45,612.00 $21.93 $13.54 $14.86 - $26.36
Bridgeport/Stamford $49,053.00 $23.59 $15.97 $17.34 - $28.95
Danbury $39,435.00 $18.96 $12.50 $14.16 - $22.94
Hartford $46,358.00 $22.29 $13.58 $14.61 - $26.35
New Haven $45,857.00 $22.05 $13.10 $14.59 - $26.93
New London/Norwich $36,228.00 $17.42 $11.03 $11.74 - $19.85
Waterbury $35,554.00 $17.09 $10.39 $10.76 - $21.85
Torrington $47,348.00 $22.76 $14.60 $15.96 - $28.76
Select a town to see its region Not sure which Region applies to you?

Occupation Outlook:
Region Employment Average Annual Growth Rate Average Annual Job Openings
2014 2024
State of Connecticut 1,820 1,920 0.5% 56
Chart of Growth Rate and Annual Openings   Employment in this occupation is expected to grow about as fast as average, and the number of annual openings will offer very good job opportunities.
  N/A = Not Applicable, ***** = Over $60.00 per hour, ##### = Over $124,821
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