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CARGO AND FREIGHT AGENTS
 
Occupation Description:
 
  Expedite and route movement of incoming and outgoing cargo and freight shipments in airline, train, and trucking terminals, and shipping docks. Take orders from customers and arrange pickup of freight and cargo for delivery to loading platform. Prepare and examine bills of lading to determine shipping charges and tariffs.
 
Career Video:
  Video Icon  Cargo and Freight Agents
  Open-captioning or video transcript included for the hearing impaired. Career videos brought to you by CareerOneStop. Copyright © 2017 All Rights Reserved.
 
  Specialized Occupations:
 
 
  * Freight Forwarders (ONET code: 43-5011.01)
 
Typical Tasks:
 
 
  • Track delivery progress of shipments.
  • Notify consignees, passengers, or customers of freight or baggage arrival and arrange for delivery.
  • Check import or export documentation to determine cargo contents and use tariff coding system to classify goods according to fee or tariff group.
  • Prepare manifests showing numbers of airplane passengers and baggage, mail, and freight weights, transmitting data to destinations.
  • Contact vendors or claims adjustment departments to resolve shipment problems or contact service depots to arrange for repairs.
  • Negotiate and arrange transport of goods with shipping or freight companies.
  • Advise clients on transportation and payment methods.
 
Skills:
 
 
  • Speaking - Talking to others to convey information effectively..
  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times..
  • Reading Comprehension - Understanding written sentences and paragraphs in work related documents..
  • Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action..
  • Coordination - Adjusting actions in relation to others' actions..
  • Speaking - Talking to others to convey information effectively..
  • Service Orientation - Actively looking for ways to help people..
 
Knowledge:
 
 
  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction..
  • Transportation - Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits..
  • Transportation - Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits..
  • English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar..
  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction..
  • English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar..
  • Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology..
 
Search for Jobs on CareerOneStop:
 
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Education & Training:
 
  Short-term on-the-job training (short demonstration up to one month)
 
      View Related Programs on Connecticut's Education & Training ConneCTion site
 
Wage Information:
 
 
Region Average Annual Average Hourly Entry Level (hourly) Mid-Range  (hourly)
New Haven $44,547.00 $21.41 $13.80 $14.94 - $27.63
 
Occupation Outlook:
 
 
Region Employment Average Annual Growth Rate Average Annual Job Openings
2016 2026
State of Connecticut 460 500 0.9% 44
 
 
Chart of Growth Rate and Annual Openings   Employment in this occupation is expected to grow faster than average, but the number of annual openings will offer somewhat limited job opportunities.
Key:
  N/A = Not Applicable, ***** = Over $60.00 per hour, ##### = Over $124,821
 
Similar Occupations:
 
 
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