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RESERVATION AND TRANSPORTATION TICKET AGENTS AND TRAVEL CLERKS
 
Occupation Description:
 
  Make and confirm reservations for transportation or lodging, or sell transportation tickets. May check baggage and direct passengers to designated concourse, pier, or track; deliver tickets, contact individuals and groups to inform them of package tours; or provide tourists with travel or transportation information. Excludes "Travel Agents" (41-3041), "Hotel, Motel, and Resort Desk Clerks" (43-4081), and "Cashiers" (41-2011) who sell tickets for local transportation.
 
Typical Tasks:
 
 
  • Keep information facilities clean during operation.
  • Open or close information facilities.
  • Plan routes, itineraries, and accommodation details, and compute fares and fees, using schedules, rate books, and computers.
  • Make and confirm reservations for transportation and accommodations, using telephones, faxes, mail, and computers.
  • Prepare customer invoices and accept payment.
  • Answer inquiries regarding information such as schedules, accommodations, procedures, and policies.
  • Assemble and issue required documentation, such as tickets, travel insurance policies, and itineraries.
 
Skills:
 
 
  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times..
  • Service Orientation - Actively looking for ways to help people..
  • Speaking - Talking to others to convey information effectively..
  • Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do..
  • Reading Comprehension - Understanding written sentences and paragraphs in work related documents..
  • Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems..
  • Persuasion - Persuading others to change their minds or behavior..
 
Knowledge:
 
 
  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction..
  • English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar..
  • Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming..
  • Public Safety and Security - Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions..
  • Transportation - Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits..
  • Geography - Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life..
  • Psychology - Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders..
 
Search for Jobs on CareerOneStop:
 
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Education & Training:
 
  Short-term on-the-job training (short demonstration up to one month)
 
Wage Information:
 
 
Region Average Annual Average Hourly Entry Level (hourly) Mid-Range  (hourly)
Statewide $37,158.00 $17.86 $12.44 $13.35 - $19.57
Bridgeport/Stamford $39,782.00 $19.13 $12.89 $13.58 - $21.72
Hartford $36,678.00 $17.63 $16.18 $16.45 - $19.02
New Haven $35,024.00 $16.84 $12.04 $12.55 - $18.00
New London/Norwich $31,062.00 $14.94 $11.54 $12.22 - $16.63
      
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Occupation Outlook:
 
  Sorry, outlook information is not available for this occupation.
 
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