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INTERVIEWERS, EXCEPT ELIGIBILITY AND LOAN
An Occupation in
 
Occupation Description:
 
  Interview persons by telephone, mail, in person, or by other means for the purpose of completing forms, applications, or questionnaires. Ask specific questions, record answers, and assist persons with completing form. May sort, classify, and file forms.
 
Career Video:
  Video Icon  Interviewers, Except Eligibility and Loan
  Open-captioning or video transcript included for the hearing impaired. Career videos brought to you by CareerOneStop. Copyright © 2017 All Rights Reserved.
 
Typical Tasks:
 
 
  • Supervise or train other staff members.
  • Perform office duties, such as telemarketing or customer service inquiries, maintaining staff records, billing patients, or receiving payments.
  • Ask questions in accordance with instructions to obtain various specified information, such as person's name, address, age, religious preference, or state of residency.
  • Identify and resolve inconsistencies in interviewees' responses by means of appropriate questioning or explanation.
  • Compile, record, and code results or data from interview or survey, using computer or specified form.
  • Review data obtained from interview for completeness and accuracy.
  • Contact individuals to be interviewed at home, place of business, or field location, by telephone, mail, or in person.
 
Skills:
 
 
  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times..
  • Speaking - Talking to others to convey information effectively..
  • Reading Comprehension - Understanding written sentences and paragraphs in work related documents..
  • Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems..
  • Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do..
  • Service Orientation - Actively looking for ways to help people..
  • Writing - Communicating effectively in writing as appropriate for the needs of the audience..
 
Knowledge:
 
 
  • English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar..
  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction..
  • Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming..
  • Telecommunications - Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems..
  • Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology..
  • Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems..
  • Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications..
 
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Education & Training:
 
  Short-term on-the-job training (short demonstration up to one month)
 
Wage Information:
 
 
Region Average Annual Average Hourly Entry Level (hourly) Mid-Range  (hourly)
Statewide $40,497.00 $19.47 $12.87 $14.68 - $23.85
Bridgeport/Stamford $45,377.00 $21.81 $15.54 $17.26 - $25.19
Danbury $43,631.00 $20.97 $16.35 $17.22 - $24.74
Hartford $42,110.00 $20.25 $14.93 $16.53 - $24.12
New Haven $33,941.00 $16.32 $11.19 $11.51 - $19.71
Waterbury $46,827.00 $22.52 $15.82 $17.73 - $25.72
Torrington $48,563.00 $23.35 $22.06 $21.31 - $24.77
      
Select a town to see its region Not sure which Region applies to you?
    

 
Occupation Outlook:
 
 
Region Employment Average Annual Growth Rate Average Annual Job Openings
2014 2024
State of Connecticut 1,810 1,870 0.3% 47
 
 
Chart of Growth Rate and Annual Openings   Employment in this occupation is expected to grow about as fast as average, and the number of annual openings will offer very good job opportunities.
Key:
  N/A = Not Applicable, ***** = Over $60.00 per hour, ##### = Over $124,821
 
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