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HOTEL, MOTEL, AND RESORT DESK CLERKS
 
Occupation Description:
 
  Accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.
 
Career Video:
  Video Icon  Hotel, Motel, and Resort Desk Clerks
  Open-captioning or video transcript included for the hearing impaired. Career videos brought to you by CareerOneStop. Copyright © 2017 All Rights Reserved.
 
Typical Tasks:
 
 
  • Greet, register, and assign rooms to guests of hotels or motels.
  • Verify customers' credit, and establish how the customer will pay for the accommodation.
  • Keep records of room availability and guests' accounts, manually or using computers.
  • Compute bills, collect payments, and make change for guests.
  • Issue room keys and escort instructions to bellhops.
  • Review accounts and charges with guests during the check out process.
  • Post charges, such as those for rooms, food, liquor, or telephone calls, to ledgers, manually or by using computers.
 
Skills:
 
 
  • Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do..
  • Speaking - Talking to others to convey information effectively..
  • Service Orientation - Actively looking for ways to help people..
  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times..
  • Coordination - Adjusting actions in relation to others' actions..
  • Reading Comprehension - Understanding written sentences and paragraphs in work related documents..
  • Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action..
 
Knowledge:
 
 
  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction..
  • English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar..
  • Public Safety and Security - Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions..
  • Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology..
  • Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming..
  • Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources..
  • Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications..
 
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Education & Training:
 
  Short-term on-the-job training (short demonstration up to one month)
 
Wage Information:
 
 
Region Average Annual Average Hourly Entry Level (hourly) Mid-Range  (hourly)
Statewide $24,496.00 $11.77 $10.17 $10.00 - $12.64
Bridgeport/Stamford $24,782.00 $11.92 $10.56 $10.31 - $12.18
Danbury $25,772.00 $12.39 $10.62 $10.56 - $14.03
Hartford $24,374.00 $11.71 $9.94 $9.93 - $13.12
New Haven $23,771.00 $11.43 $9.91 $9.88 - $12.22
New London/Norwich $25,180.00 $12.10 $10.36 $10.20 - $13.38
Waterbury $22,301.00 $10.72 $10.00 $9.94 - $11.36
Torrington $25,109.00 $12.07 $9.90 $9.91 - $13.85
      
Select a town to see its region Not sure which Region applies to you?
    

 
Occupation Outlook:
 
 
Region Employment Average Annual Growth Rate Average Annual Job Openings
2014 2024
State of Connecticut 1,840 1,970 0.6% 108
 
 
Chart of Growth Rate and Annual Openings   Employment in this occupation is expected to grow about as fast as average, and the number of annual openings will offer excellent job opportunities.
Key:
  N/A = Not Applicable, ***** = Over $60.00 per hour, ##### = Over $124,821
 
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