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Occupation Profile

May 20, 2013



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ELIGIBILITY INTERVIEWERS, GOVERNMENT PROGRAMS

An Occupation in

Occupation Description:

Determine eligibility of persons applying to receive assistance from government programs and agency resources, such as welfare, unemployment benefits, social security, and public housing.

Career Video:

View a brief introduction to Eligibility Interviewers, Government Programs
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Specialized Occupations:

Claims Takers, Unemployment Benefits (ONET code: 43-4061.01)


	Occupation Description:

	Interview unemployed workers and compile data to determine eligibility for unemployment benefits.


	Typical Tasks:

	Interviews claimants returning at specified intervals to certify claimants for continuing benefits. Assists applicants in filling out forms, using knowledge of information required or native language of applicant. Refers applicants to job opening or interview with other staff, in accordance with administrative guidelines or office procedure. Schedules unemployment insurance claimants for adjudication interview when question of eligibility arises. Answers questions concerning registration for jobs or application for unemployment benefits. Reviews data on job application or claim forms to ensure completeness. Assists applicants completing application forms for job referrals or unemployment compensation claims.


	Skills:

	Speaking - Talking to others to convey information effectively.. Reading Comprehension - Understanding written sentences and paragraphs in work related documents.. Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.. Writing - Communicating effectively in writing as appropriate for the needs of the audience.. Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.. Service Orientation - Actively looking for ways to help people.. Instructing - Teaching others how to do something..


	Knowledge:

	Personnel and Human Resources - Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.. Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.. Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.. English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.. Therapy and Counseling - Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.. Law and Government - Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.. Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources..

Welfare Eligibility Workers and Interviewers (ONET code: 43-4061.02)

Typical Tasks:

Answer applicants' questions about benefits and claim procedures.
Check with employers or other references to verify answers and obtain further information.
Compile, record, and evaluate personal and financial data in order to verify completeness and accuracy, and to determine eligibility status.
Compute and authorize amounts of assistance for programs such as grants, monetary payments, and food stamps.
Initiate procedures to grant, modify, deny, or terminate assistance, or refer applicants to other agencies for assistance.
Interpret and explain information such as eligibility requirements, application details, payment methods, and applicants' legal rights.
Interview and investigate applicants for public assistance to gather information pertinent to their applications.

Search for Jobs on Connecticut's Labor Exchange (CTJOBcentral):

	Search for Claims Takers, Unemployment Benefits Jobs
	Search for Welfare Eligibility Workers and Interviewers Jobs

(Please note that some searches may not produce any results.)

Education & Training:

Moderate-term on-the-job training (1 to 12 months)

View Related Programs on Connecticut's Education & Training ConneCTion site

Wage Information:

Region	Average Annual	Average Hourly	Entry Level (hourly)	Mid-Range (hourly)
Statewide Units	$53,810.00	$25.87	$19.88	$20.68 - $30.36
Bridgeport/Stamford	$55,848.00	$26.85	$21.62	$24.20 - $31.77
Danbury	$50,342.00	$24.20	$20.18	$20.46 - $27.40
Hartford	$52,410.00	$25.20	$18.95	$19.96 - $30.36
New London/Norwich	$54,854.00	$26.37	$20.45	$23.13 - $30.36
Springfield, MA	$42,575.00	$20.47	$14.11	$14.86 - $23.86
Waterbury	$57,490.00	$27.64	$21.99	$24.21 - $31.77
Worcester, MA	$42,545.00	$20.45	$14.64	$15.55 - $23.79

Not sure which Region applies to you?
Select a town to see its region highlighted in the table above:

Occupation Outlook:

Region	Employment		Average Annual Growth Rate	Average Annual Job Openings
Region	2010	2020	Average Annual Growth Rate	Average Annual Job Openings
State of Connecticut	740	760	0.2%	22

Chart of Growth Rate and Annual Openings

Employment in this occupation is expected to grow more slowly than average, and the number of annual openings will offer limited job opportunities.

Key:

N/A = Not Applicable, ***** = Over $60.00 per hour, ##### = Over $124,821

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