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CORRESPONDENCE CLERKS
An Occupation in
 
Occupation Description:
 
  Compose letters or electronic correspondence in reply to requests for merchandise, damage claims, credit and other information, delinquent accounts, incorrect billings, or unsatisfactory services. Duties may include gathering data to formulate reply and preparing correspondence.
 
Typical Tasks:
 
 
  • Prepare documents and correspondence, such as damage claims, credit and billing inquiries, invoices, and service complaints.
  • Compile data from records to prepare periodic reports.
  • Present clear and concise explanations of governing rules and regulations.
  • Read incoming correspondence to ascertain nature of writers' concerns and to determine disposition of correspondence.
  • Type acknowledgment letters to persons sending correspondence.
  • Review correspondence for format and typographical accuracy, assemble the information into a prescribed form with the correct number of copies, and submit it to an authorized official for signature.
  • Maintain files and control records to show correspondence activities.
 
Skills:
 
 
  • Writing - Communicating effectively in writing as appropriate for the needs of the audience..
  • Reading Comprehension - Understanding written sentences and paragraphs in work related documents..
  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times..
  • Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems..
  • Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one..
  • Speaking - Talking to others to convey information effectively..
  • Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do..
 
Knowledge:
 
 
  • English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar..
  • Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology..
  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction..
  • Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications..
  • Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources..
  • Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming..
  • Economics and Accounting - Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data..
 
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Education & Training:
 
  Short-term on-the-job training (short demonstration up to one month)
 
Wage Information:
 
 
Region Average Annual Average Hourly Entry Level (hourly) Mid-Range  (hourly)
Statewide $40,211.00 $19.34 $14.27 $16.13 - $23.04
Hartford $42,069.00 $20.23 $15.64 $17.92 - $23.59
New Haven $37,964.00 $18.26 $11.27 $12.04 - $26.57
      
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Occupation Outlook:
 
  Sorry, outlook information is not available for this occupation.
 
Similar Occupations:
 
 
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