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SWITCHBOARD OPERATORS, INCLUDING ANSWERING SERVICE
An Occupation in
 
Occupation Description:
 
  Operate telephone business systems equipment or switchboards to relay incoming, outgoing, and interoffice calls. May supply information to callers and record messages.
 
Typical Tasks:
 
 
  • Perform various data entry or word processing tasks, such as updating phone directories, typing or proofreading documents, or creating schedules.
  • Process incoming or outgoing mail, packages, or deliveries.
  • Perform administrative tasks, such as accepting orders, scheduling appointments or meeting rooms, or sending and receiving faxes.
  • Monitor emergency and code alarms, make emergency announcements, or route emergency calls to the appropriate location.
  • Greet visitors, log them in and out of the facility, assign them security badges, and contact employee escorts.
  • Perform various cash handling tasks, such as collecting payments, making bank deposits, or managing petty cash.
  • Place orders, such as for equipment, supplies, or catering for meetings.
 
Skills:
 
 
  • Speaking - Talking to others to convey information effectively..
  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times..
  • Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do..
  • Reading Comprehension - Understanding written sentences and paragraphs in work related documents..
  • Service Orientation - Actively looking for ways to help people..
  • Writing - Communicating effectively in writing as appropriate for the needs of the audience..
  • Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems..
 
Knowledge:
 
 
  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction..
  • English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar..
  • Telecommunications - Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems..
  • Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology..
  • Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming..
  • Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources..
  • Communications and Media - Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media..
 
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Education & Training:
 
  Short-term on-the-job training (short demonstration up to one month)
 
Wage Information:
 
 
Region Average Annual Average Hourly Entry Level (hourly) Mid-Range  (hourly)
Statewide $41,599.00 $20.00 $13.40 $14.51 - $22.71
Danbury $41,701.00 $20.05 $15.35 $16.24 - $22.62
Hartford $38,139.00 $18.34 $12.87 $14.01 - $21.83
New Haven $34,147.00 $16.42 $13.26 $13.65 - $19.21
New London/Norwich $36,317.00 $17.46 $13.71 $14.01 - $21.56
Waterbury $44,475.00 $21.38 $17.29 $17.82 - $24.97
      
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Occupation Outlook:
 
  Sorry, outlook information is not available for this occupation.
 
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