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RETAIL SALESPERSONS
 
Occupation Description:
 
  Sell merchandise, such as furniture, motor vehicles, appliances, or apparel to consumers. Excludes "Cashiers" (41-2011).
 
Career Video:
  Video Icon  Retail Salespersons
  Open-captioning or video transcript included for the hearing impaired. Career videos brought to you by CareerOneStop. Copyright © 2017 All Rights Reserved.
 
Typical Tasks:
 
 
  • Greet customers and ascertain what each customer wants or needs.
  • Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
  • Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
  • Compute sales prices, total purchases, and receive and process cash or credit payment.
  • Maintain records related to sales.
  • Watch for and recognize security risks and thefts and know how to prevent or handle these situations.
  • Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
 
Skills:
 
 
  • Persuasion - Persuading others to change their minds or behavior..
  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times..
  • Speaking - Talking to others to convey information effectively..
  • Service Orientation - Actively looking for ways to help people..
  • Negotiation - Bringing others together and trying to reconcile differences..
  • Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do..
  • Reading Comprehension - Understanding written sentences and paragraphs in work related documents..
 
Knowledge:
 
 
  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction..
  • Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems..
  • English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar..
  • Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications..
  • Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources..
  • Communications and Media - Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media..
  • Psychology - Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders..
 
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Education & Training:
 
  Short-term on-the-job training (short demonstration up to one month)
 
License Authority for Firearms Dealer:  (License details)
 
  US Department of Justice
Bureau of Alcohol, Tobacco, Firearms & Explosives
Hartford Field Office
450 Main Street
Room 610
Hartford, CT   006103 -03002
(860) 240-3400
email: jillair.kubish@atf.gov
www.atf.gov/firearms

 
Wage Information:
 
 
Region Average Annual Average Hourly Entry Level (hourly) Mid-Range  (hourly)
Statewide $29,660.00 $14.26 $10.19 $10.08 - $15.21
Bridgeport/Stamford $32,920.00 $15.83 $10.30 $10.31 - $17.78
Danbury $30,200.00 $14.52 $10.40 $10.45 - $16.62
Hartford $28,950.00 $13.92 $10.23 $10.11 - $14.66
New Haven $28,300.00 $13.60 $10.13 $9.97 - $14.87
New London/Norwich $26,670.00 $12.82 $9.92 $9.79 - $13.57
Waterbury $26,740.00 $12.85 $9.98 $9.82 - $13.11
Torrington $30,190.00 $14.51 $10.12 $10.04 - $17.76
      
Select a town to see its region Not sure which Region applies to you?
    

 
Occupation Outlook:
 
 
Region Employment Average Annual Growth Rate Average Annual Job Openings
2014 2024
State of Connecticut 54,240 56,060 0.3% 2,062
 
 
Chart of Growth Rate and Annual Openings   Employment in this occupation is expected to grow about as fast as average, and the number of annual openings will offer excellent job opportunities.
Key:
  N/A = Not Applicable, ***** = Over $60.00 per hour, ##### = Over $124,821
 
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