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COUNTER AND RENTAL CLERKS
An Occupation in
 
Occupation Description:
 
  Receive orders, generally in person, for repairs, rentals, and services. May describe available options, compute cost, and accept payment. Excludes “Counter Attendants, Cafeteria, Food Concession, and Coffee Shop” (35-3022), “Hotel, Motel, and Resort Desk Clerks” (43-4081), “Order Clerks” (43-4151), and “Reservation and Transportation Ticket Agents and Travel Clerks” (43-4181).
 
Career Video:
  Video Icon  Counter and Rental Clerks
  Open-captioning or video transcript included for the hearing impaired. Career videos brought to you by CareerOneStop. Copyright © 2017 All Rights Reserved.
 
Typical Tasks:
 
 
  • Compute charges for merchandise or services and receive payments.
  • Prepare merchandise for display or for purchase or rental.
  • Recommend and provide advice on a wide variety of products and services.
  • Answer telephones to provide information and receive orders.
  • Greet customers and discuss the type, quality, and quantity of merchandise sought for rental.
  • Keep records of transactions and of the number of customers entering an establishment.
  • Prepare rental forms, obtaining customer signature and other information, such as required licenses.
 
Skills:
 
 
  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times..
  • Service Orientation - Actively looking for ways to help people..
  • Speaking - Talking to others to convey information effectively..
  • Reading Comprehension - Understanding written sentences and paragraphs in work related documents..
  • Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do..
  • Coordination - Adjusting actions in relation to others' actions..
  • Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems..
 
Knowledge:
 
 
  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction..
  • Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming..
  • Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems..
  • English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar..
  • Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology..
  • Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications..
  • Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources..
 
Search for Jobs on CareerOneStop:
 
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Education & Training:
 
  Short-term on-the-job training (short demonstration up to one month)
 
Wage Information:
 
 
Region Average Annual Average Hourly Entry Level (hourly) Mid-Range  (hourly)
Statewide $34,230.00 $16.45 $10.33 $10.63 - $19.96
Bridgeport/Stamford $33,530.00 $16.12 $10.07 $9.96 - $20.95
Danbury $35,150.00 $16.90 $10.70 $10.82 - $18.15
Hartford $34,790.00 $16.73 $10.55 $10.89 - $20.71
New Haven $39,430.00 $18.96 $10.77 $11.69 - $23.52
New London/Norwich $28,100.00 $13.51 $10.16 $10.05 - $15.27
Waterbury $28,440.00 $13.67 $9.83 $9.76 - $15.55
Torrington $33,170.00 $15.95 $11.07 $11.60 - $17.95
      
Select a town to see its region Not sure which Region applies to you?
    

 
Occupation Outlook:
 
 
Region Employment Average Annual Growth Rate Average Annual Job Openings
2014 2024
State of Connecticut 4,280 4,480 0.4% 126
 
 
Chart of Growth Rate and Annual Openings   Employment in this occupation is expected to grow about as fast as average, and the number of annual openings will offer excellent job opportunities.
Key:
  N/A = Not Applicable, ***** = Over $60.00 per hour, ##### = Over $124,821
 
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