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FIRST-LINE SUPERVISORS OF NON-RETAIL SALES WORKERS
 
Occupation Description:
 
  Directly supervise and coordinate activities of sales workers other than retail sales workers. May perform duties, such as budgeting, accounting, and personnel work, in addition to supervisory duties.
 
Typical Tasks:
 
 
  • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or performing specific services.
  • Listen to and resolve customer complaints regarding services, products, or personnel.
  • Monitor sales staff performance to ensure that goals are met.
  • Hire, train, and evaluate personnel.
  • Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.
  • Provide staff with assistance in performing difficult or complicated duties.
  • Plan and prepare work schedules, and assign employees to specific duties.
 
Skills:
 
 
  • Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action..
  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times..
  • Speaking - Talking to others to convey information effectively..
  • Management of Personnel Resources - Motivating, developing, and directing people as they work, identifying the best people for the job..
  • Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one..
  • Reading Comprehension - Understanding written sentences and paragraphs in work related documents..
  • Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do..
 
Knowledge:
 
 
  • English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar..
  • Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems..
  • Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources..
  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction..
  • Personnel and Human Resources - Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems..
  • Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects..
  • Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications..
 
Search for Jobs on CareerOneStop:
 
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Education & Training:
 
  Work experience (in a related occupation)
 
      View Related Programs on Connecticut's Education & Training ConneCTion site
 
Wage Information:
 
 
Region Average Annual Average Hourly Entry Level (hourly) Mid-Range  (hourly)
Statewide $87,643.00 $42.14 $25.53 $29.27 - $48.33
Bridgeport/Stamford $92,922.00 $44.67 $27.31 $30.06 - $47.19
Danbury $87,664.00 $42.15 $27.58 $31.55 - $56.72
Hartford $83,025.00 $39.92 $27.00 $31.13 - $45.49
New Haven $85,618.00 $41.17 $23.51 $27.14 - $51.34
New London/Norwich $104,647.00 $50.31 $22.29 $25.33 - $54.02
Waterbury $66,362.00 $31.91 $23.47 $26.24 - $36.80
Torrington $97,064.00 $46.66 $27.84 $28.02 - $70.89
      
Select a town to see its region Not sure which Region applies to you?
    

 
Occupation Outlook:
 
 
Region Employment Average Annual Growth Rate Average Annual Job Openings
2016 2026
State of Connecticut 5,250 5,450 0.3% 496
 
 
Chart of Growth Rate and Annual Openings   Employment in this occupation is expected to grow more slowly than average, but the number of annual openings will offer very good job opportunities.
Key:
  N/A = Not Applicable, ***** = Over $60.00 per hour, ##### = Over $124,821
 
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