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FIRST-LINE SUPERVISORS OF NON-RETAIL SALES WORKERS
An Occupation in
 
Occupation Description:
 
  Directly supervise and coordinate activities of sales workers other than retail sales workers. May perform duties such as budgeting, accounting, and personnel work, in addition to supervisory duties.
 
Typical Tasks:
 
 
  • Monitor sales staff performance to ensure that goals are met.
  • Provide staff with assistance in performing difficult or complicated duties.
  • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or performing specific services.
  • Listen to and resolve customer complaints regarding services, products, or personnel.
  • Keep records pertaining to purchases, sales, and requisitions.
  • Hire, train, and evaluate personnel.
  • Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.
 
Knowledge:
 
 
  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction..
  • Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources..
  • English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar..
  • Personnel and Human Resources - Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems..
  • Economics and Accounting - Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data..
  • Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems..
  • Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications..
 
Search for Jobs on CareerOneStop:
 
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Education & Training:
 
  Work experience (in a related occupation)
 
      View Related Programs on Connecticut's Education & Training ConneCTion site
 
Wage Information:
 
 
Region Average Annual Average Hourly Entry Level (hourly) Mid-Range  (hourly)
Statewide $89,849.00 $43.20 $25.26 $31.88 - $50.53
Bridgeport/Stamford $98,145.00 $47.18 $26.63 $33.93 - $53.62
Danbury $85,474.00 $41.10 $27.22 $32.11 - $47.76
Hartford $87,543.00 $42.09 $25.81 $32.10 - $48.61
New Haven $90,646.00 $43.58 $26.01 $32.05 - $51.66
New London/Norwich $85,060.00 $40.90 $21.96 $29.20 - $49.05
Waterbury $78,792.00 $37.88 $22.65 $27.17 - $45.99
Torrington $78,812.00 $37.89 $22.06 $25.15 - $45.92
      
Select a town to see its region Not sure which Region applies to you?
    

 
Occupation Outlook:
 
 
Region Employment Average Annual Growth Rate Average Annual Job Openings
2020 2030
State of Connecticut 6,620 6,360 0% 548
 
 
Chart of Growth Rate and Annual Openings   Employment in this occupation is expected to grow more slowly than average, but the number of annual openings will offer very good job opportunities.
Key:
  N/A = Not Applicable, ***** = Over $60.00 per hour, ##### = Over $124,821
 
Similar Occupations:
 
 
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