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CONCIERGES
 
Occupation Description:
 
  Assist patrons at hotel, apartment, or office building with personal services. May take messages, arrange or give advice on transportation, business services or entertainment, or monitor guest requests for housekeeping and maintenance.
 
Career Video:
  Video Icon  Concierges
  Open-captioning or video transcript included for the hearing impaired. Career videos brought to you by CareerOneStop. Copyright © 2017 All Rights Reserved.
 
Typical Tasks:
 
 
  • Make reservations for patrons, such as for dinner, spa treatments, or golf tee times, and obtain tickets to special events.
  • Provide directions to guests.
  • Provide business services for guests, such as sending or receiving faxes or shipping packages.
  • Plan special events, parties, or meetings, which may include booking musicians or celebrities.
  • Arrange childcare services for guests.
  • Clean and tidy hotel lounge.
  • Provide food and beverage services to guests.
 
Skills:
 
 
  • Service Orientation - Actively looking for ways to help people..
  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times..
  • Speaking - Talking to others to convey information effectively..
  • Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do..
  • Coordination - Adjusting actions in relation to others' actions..
  • Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems..
  • Reading Comprehension - Understanding written sentences and paragraphs in work related documents..
 
Knowledge:
 
 
  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction..
  • English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar..
  • Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology..
  • Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources..
  • Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems..
  • Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming..
  • Transportation - Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits..
 
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Education & Training:
 
  Moderate-term on-the-job training (1 to 12 months)
 
Wage Information:
 
 
Region Average Annual Average Hourly Entry Level (hourly) Mid-Range  (hourly)
Statewide $27,168.00 $13.07 $10.82 $10.80 - $14.24
Bridgeport/Stamford $38,097.00 $18.31 $12.55 $13.30 - $22.83
Hartford $25,186.00 $12.11 $10.75 $10.55 - $12.78
New London/Norwich $25,412.00 $12.22 $11.24 $10.91 - $12.80
      
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Occupation Outlook:
 
  Sorry, outlook information is not available for this occupation.
 
Similar Occupations:
 
 
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