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BAGGAGE PORTERS AND BELLHOPS
An Occupation in
 
Occupation Description:
 
  Handle baggage for travelers at transportation terminals or for guests at hotels or similar establishments.
 
Career Video:
  Video Icon  Baggage Porters and Bellhops
  Open-captioning or video transcript included for the hearing impaired. Career videos brought to you by CareerOneStop. Copyright © 2017 All Rights Reserved.
 
Typical Tasks:
 
 
  • Transfer luggage, trunks, and packages to and from rooms, loading areas, vehicles, or transportation terminals, by hand or using baggage carts.
  • Supply guests or travelers with directions, travel information, and other information, such as available services and points of interest.
  • Receive and mark baggage by completing and attaching claim checks.
  • Greet incoming guests and escort them to their rooms.
  • Assist physically challenged travelers and other guests with special needs.
  • Act as part of the security team at transportation terminals, hotels, or similar establishments.
  • Deliver messages and room service orders, and run errands for guests.
 
Skills:
 
 
  • Service Orientation - Actively looking for ways to help people..
  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times..
  • Speaking - Talking to others to convey information effectively..
  • Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do..
  • Coordination - Adjusting actions in relation to others' actions..
  • Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action..
  • Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems..
 
Knowledge:
 
 
  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction..
  • English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar..
  • Public Safety and Security - Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions..
  • Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources..
  • Transportation - Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits..
  • Psychology - Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders..
  • Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems..
 
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Education & Training:
 
  Short-term on-the-job training (short demonstration up to one month)
 
Wage Information:
 
 
Region Average Annual Average Hourly Entry Level (hourly) Mid-Range  (hourly)
Statewide $23,586.00 $11.34 $10.40 $10.40 - $11.70
New Haven $25,160.00 $12.10 $11.11 $10.89 - $12.45
New London/Norwich $22,763.00 $10.94 $10.41 $10.39 - $10.40
      
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Occupation Outlook:
 
  Sorry, outlook information is not available for this occupation.
 
Similar Occupations:
 
 
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