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USHERS, LOBBY ATTENDANTS, AND TICKET TAKERS
 
Occupation Description:
 
  Assist patrons at entertainment events by performing duties, such as collecting admission tickets and passes from patrons, assisting in finding seats, searching for lost articles, and locating such facilities as rest rooms and telephones.
 
Typical Tasks:
 
 
  • Sell or collect admission tickets, passes, or facility memberships from patrons at entertainment events.
  • Clean facilities.
  • Assist patrons by giving directions to points in or outside of the facility or providing information about local attractions.
  • Lead tours and answer visitors' questions about the exhibits.
  • Schedule or manage staff, such as volunteer usher corps.
  • Greet patrons attending entertainment events.
  • Examine tickets or passes to verify authenticity, using criteria such as color or date issued.
 
Skills:
 
 
  • Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do..
  • Service Orientation - Actively looking for ways to help people..
  • Speaking - Talking to others to convey information effectively..
  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times..
  • Coordination - Adjusting actions in relation to others' actions..
  • Persuasion - Persuading others to change their minds or behavior..
  • Negotiation - Bringing others together and trying to reconcile differences..
 
Knowledge:
 
 
  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction..
  • English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar..
  • Public Safety and Security - Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions..
  • Communications and Media - Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media..
  • Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems..
  • Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources..
  • Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming..
 
Search for Jobs on CareerOneStop:
 
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Education & Training:
 
  Short-term on-the-job training (short demonstration up to one month)
 
Wage Information:
 
 
Region Average Annual Average Hourly Entry Level (hourly) Mid-Range  (hourly)
Statewide $22,187.00 $10.67 $9.89 $9.87 - $11.08
Bridgeport/Stamford $22,628.00 $10.88 $9.99 $9.94 - $11.53
Hartford $21,776.00 $10.47 $9.87 $9.87 - $10.04
New Haven $22,022.00 $10.59 $9.87 $9.87 - $10.66
      
Select a town to see its region Not sure which Region applies to you?
    

 
Occupation Outlook:
 
 
Region Employment Average Annual Growth Rate Average Annual Job Openings
2014 2024
State of Connecticut 1,080 1,080 0% 69
 
 
Chart of Growth Rate and Annual Openings   Employment in this occupation is expected to grow more slowly than average, but the number of annual openings will offer excellent job opportunities.
Key:
  N/A = Not Applicable, ***** = Over $60.00 per hour, ##### = Over $124,821
 
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