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FIRST-LINE SUPERVISORS OF HOUSEKEEPING AND JANITORIAL WORKERS
An Occupation in
 
Occupation Description:
 
  Directly supervise and coordinate work activities of cleaning personnel in hotels, hospitals, offices, and other establishments.
 
Typical Tasks:
 
 
  • Check and maintain equipment to ensure that it is in working order.
  • Perform grounds maintenance tasks, such as removing snow and mowing the lawn.
  • Direct activities for stopping the spread of infections in facilities, such as hospitals.
  • Inspect work performed to ensure that it meets specifications and established standards.
  • Plan and prepare employee work schedules.
  • Perform or assist with cleaning duties as necessary.
  • Investigate complaints about service and equipment, and take corrective action.
 
Skills:
 
 
  • Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action..
  • Time Management - Managing one's own time and the time of others..
  • Management of Personnel Resources - Motivating, developing, and directing people as they work, identifying the best people for the job..
  • Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do..
  • Speaking - Talking to others to convey information effectively..
  • Coordination - Adjusting actions in relation to others' actions..
  • Reading Comprehension - Understanding written sentences and paragraphs in work related documents..
 
Knowledge:
 
 
  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction..
  • Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources..
  • Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects..
  • English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar..
  • Personnel and Human Resources - Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems..
  • Public Safety and Security - Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions..
  • Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology..
 
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Education & Training:
 
  Work experience (in a related occupation)
 
Wage Information:
 
 
Region Average Annual Average Hourly Entry Level (hourly) Mid-Range  (hourly)
Statewide $51,296.00 $24.66 $14.91 $17.17 - $30.69
Bridgeport/Stamford $50,023.00 $24.06 $13.73 $14.79 - $30.79
Danbury $42,288.00 $20.33 $13.90 $14.74 - $25.18
Hartford $50,012.00 $24.05 $15.25 $18.29 - $29.84
New Haven $63,417.00 $30.49 $20.37 $25.41 - $37.12
New London/Norwich $46,356.00 $22.29 $16.84 $17.77 - $25.82
Waterbury $43,490.00 $20.91 $15.58 $16.85 - $24.70
Torrington $52,991.00 $25.47 $17.25 $19.96 - $31.62
      
Select a town to see its region Not sure which Region applies to you?
    

 
Occupation Outlook:
 
 
Region Employment Average Annual Growth Rate Average Annual Job Openings
2014 2024
State of Connecticut 2,900 3,030 0.4% 59
 
 
Chart of Growth Rate and Annual Openings   Employment in this occupation is expected to grow about as fast as average, and the number of annual openings will offer excellent job opportunities.
Key:
  N/A = Not Applicable, ***** = Over $60.00 per hour, ##### = Over $124,821
 
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