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HOSTS AND HOSTESSES, RESTAURANT, LOUNGE, AND COFFEE SHOP
 
Occupation Description:
 
  Welcome patrons, seat them at tables or in lounge, and help ensure quality of facilities and service.
 
Career Video:
  Video Icon  Hosts and Hostesses, Restaurant, Lounge, and Coffee Shop
  Open-captioning or video transcript included for the hearing impaired. Career videos brought to you by CareerOneStop. Copyright © 2017 All Rights Reserved.
 
Typical Tasks:
 
 
  • Provide guests with menus.
  • Greet guests and seat them at tables or in waiting areas.
  • Receive and record patrons' dining reservations.
  • Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed.
  • Inform patrons of establishment specialties and features.
  • Direct patrons to coatrooms and waiting areas such as lounges.
  • Operate cash registers to accept payments for food and beverages.
 
Skills:
 
 
  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times..
  • Speaking - Talking to others to convey information effectively..
  • Service Orientation - Actively looking for ways to help people..
  • Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do..
  • Coordination - Adjusting actions in relation to others' actions..
  • Persuasion - Persuading others to change their minds or behavior..
  • Reading Comprehension - Understanding written sentences and paragraphs in work related documents..
 
Knowledge:
 
 
  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction..
  • English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar..
  • Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems..
  • Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications..
  • Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects..
  • Food Production - Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques..
  • Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources..
 
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Education & Training:
 
  Not Available
 
Wage Information:
 
 
Region Average Annual Average Hourly Entry Level (hourly) Mid-Range  (hourly)
Statewide $23,409.00 $11.26 $9.88 $9.87 - $11.85
Bridgeport/Stamford $24,816.00 $11.93 $9.92 $9.90 - $13.63
Danbury $25,093.00 $12.07 $9.90 $9.87 - $13.11
Hartford $22,772.00 $10.95 $9.87 $9.87 - $11.37
New Haven $22,577.00 $10.86 $9.87 $9.87 - $11.39
New London/Norwich $22,926.00 $11.02 $9.92 $9.89 - $11.67
Waterbury $21,940.00 $10.55 $9.90 $9.87 - $11.26
Torrington $23,286.00 $11.20 $9.87 $9.87 - $11.57
      
Select a town to see its region Not sure which Region applies to you?
    

 
Occupation Outlook:
 
 
Region Employment Average Annual Growth Rate Average Annual Job Openings
2014 2024
State of Connecticut 3,670 3,840 0.4% 277
 
 
Chart of Growth Rate and Annual Openings   Employment in this occupation is expected to grow about as fast as average, and the number of annual openings will offer excellent job opportunities.
Key:
  N/A = Not Applicable, ***** = Over $60.00 per hour, ##### = Over $124,821
 
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