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WAITERS AND WAITRESSES
An Occupation in
 
Occupation Description:
 
  Take orders and serve food and beverages to patrons at tables in dining establishment. Excludes "Counter Attendants, Cafeteria, Food Concession, and Coffee Shop" (35-3022).
 
Career Video:
  Video Icon  Waiters and Waitresses
  Open-captioning or video transcript included for the hearing impaired. Career videos brought to you by CareerOneStop. Copyright © 2017 All Rights Reserved.
 
Typical Tasks:
 
 
  • Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties.
  • Remove dishes and glasses from tables or counters, take them to kitchen for cleaning.
  • Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests.
  • Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, taking out trash, or checking and cleaning bathroom.
  • Provide guests with information about local areas, including giving directions.
  • Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages.
  • Collect payments from customers.
 
Skills:
 
 
  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times..
  • Service Orientation - Actively looking for ways to help people..
  • Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do..
  • Speaking - Talking to others to convey information effectively..
  • Coordination - Adjusting actions in relation to others' actions..
  • Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action..
  • Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one..
 
Knowledge:
 
 
  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction..
  • Food Production - Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques..
  • English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar..
  • Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems..
  • Public Safety and Security - Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions..
  • Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications..
  • Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects..
 
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Education & Training:
 
  Short-term on-the-job training (short demonstration up to one month)
 
Wage Information:
 
 
Region Average Annual Average Hourly Entry Level (hourly) Mid-Range  (hourly)
Statewide $24,672.00 $11.86 $9.87 $9.87 - $11.72
Bridgeport/Stamford $26,367.00 $12.68 $9.87 $9.87 - $12.16
Danbury $24,436.00 $11.75 $9.87 $9.87 - $12.58
Hartford $24,498.00 $11.78 $9.87 $9.87 - $11.65
New Haven $24,754.00 $11.90 $9.89 $9.87 - $13.08
New London/Norwich $22,854.00 $10.99 $9.87 $9.87 - $10.05
Waterbury $22,207.00 $10.67 $9.87 $9.87 - $10.51
Torrington $23,173.00 $11.14 $9.87 $9.87 - $9.98
      
Select a town to see its region Not sure which Region applies to you?
    

 
Occupation Outlook:
 
 
Region Employment Average Annual Growth Rate Average Annual Job Openings
2014 2024
State of Connecticut 27,220 28,100 0.3% 1,398
 
 
Chart of Growth Rate and Annual Openings   Employment in this occupation is expected to grow about as fast as average, and the number of annual openings will offer excellent job opportunities.
Key:
  N/A = Not Applicable, ***** = Over $60.00 per hour, ##### = Over $124,821
 
Similar Occupations:
 
 
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