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COUNTER ATTENDANTS, CAFETERIA, FOOD CONCESSION, AND COFFEE SHOP
 
Occupation Description:
 
  Serve food to diners at counter or from a steam table. Counter attendants who also wait tables are included in "Waiters and Waitresses" (35-3031).
 
Career Video:
  Video Icon  Counter Attendants, Cafeteria, Food Concession, and Coffee Shop
  Open-captioning or video transcript included for the hearing impaired. Career videos brought to you by CareerOneStop. Copyright © 2017 All Rights Reserved.
 
  Specialized Occupations:
 
 
  * Baristas (ONET code: 35-3022.01)
 
Typical Tasks:
 
 
  • Scrub and polish counters, steam tables, and other equipment, and clean glasses, dishes, and fountain equipment.
  • Serve food, beverages, or desserts to customers in such settings as take-out counters of restaurants or lunchrooms, business or industrial establishments, hotel rooms, and cars.
  • Replenish foods at serving stations.
  • Take customers' orders and write ordered items on tickets, giving ticket stubs to customers when needed to identify filled orders.
  • Wrap menu item such as sandwiches, hot entrees, and desserts for serving or for takeout.
  • Prepare bills for food, using cash registers, calculators, or adding machines, and accept payment or make change.
  • Deliver orders to kitchens, and pick up and serve food when it is ready.
 
Knowledge:
 
 
  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction..
  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction..
  • English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar..
  • English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar..
  • Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems..
  • Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems..
  • Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources..
 
Search for Jobs on CareerOneStop:
 
  Search for Counter Attendants, Cafeteria, Food Concession, and Coffee Shop Jobs
  Search for Baristas Jobs
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Education & Training:
 
  Short-term on-the-job training (short demonstration up to one month)
 
Wage Information:
 
 
Region Average Annual Average Hourly Entry Level (hourly) Mid-Range  (hourly)
Statewide $22,618.00 $10.88 $9.90 $9.87 - $11.33
Bridgeport/Stamford $23,121.00 $11.11 $9.92 $9.89 - $11.41
Danbury $23,193.00 $11.15 $9.87 $9.87 - $11.75
Hartford $22,916.00 $11.02 $9.97 $9.94 - $11.64
New Haven $22,587.00 $10.86 $9.91 $9.87 - $11.47
New London/Norwich $22,567.00 $10.85 $9.89 $9.87 - $11.40
Waterbury $21,201.00 $10.19 $9.87 $9.87 - $9.98
Torrington $22,176.00 $10.66 $9.90 $9.87 - $11.23
      
Select a town to see its region Not sure which Region applies to you?
    

 
Occupation Outlook:
 
 
Region Employment Average Annual Growth Rate Average Annual Job Openings
2014 2024
State of Connecticut 7,130 7,640 0.6% 480
 
 
Chart of Growth Rate and Annual Openings   Employment in this occupation is expected to grow about as fast as average, and the number of annual openings will offer excellent job opportunities.
Key:
  N/A = Not Applicable, ***** = Over $60.00 per hour, ##### = Over $124,821
 
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