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Occupation Description:
  Facilitate negotiation and conflict resolution through dialogue. Resolve conflicts outside of the court system by mutual consent of parties involved.
Career Video:
  Video Icon  Arbitrators, Mediators, and Conciliators
  Open-captioning or video transcript included for the hearing impaired. Career videos brought to you by CareerOneStop. Copyright © 2017 All Rights Reserved.
Typical Tasks:
  • Specialize in the negotiation and resolution of environmental conflicts involving issues such as natural resource allocation or regional development planning.
  • Apply relevant laws, regulations, policies, or precedents to reach conclusions.
  • Conduct hearings to obtain information or evidence relative to disposition of claims.
  • Determine extent of liability according to evidence, laws, or administrative or judicial precedents.
  • Confer with disputants to clarify issues, identify underlying concerns, and develop an understanding of their respective needs and interests.
  • Use mediation techniques to facilitate communication between disputants, to further parties' understanding of different perspectives, and to guide parties toward mutual agreement.
  • Set up appointments for parties to meet for mediation.
  • Negotiation - Bringing others together and trying to reconcile differences..
  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times..
  • Speaking - Talking to others to convey information effectively..
  • Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems..
  • Persuasion - Persuading others to change their minds or behavior..
  • Reading Comprehension - Understanding written sentences and paragraphs in work related documents..
  • Writing - Communicating effectively in writing as appropriate for the needs of the audience..
  • English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar..
  • Psychology - Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders..
  • Law and Government - Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process..
  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction..
  • Sociology and Anthropology - Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures and their history and origins..
  • Personnel and Human Resources - Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems..
  • Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology..
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Education & Training:
  Bachelor's degree
      View Related Programs on Connecticut's Education & Training ConneCTion site
Wage Information:
Region Average Annual Average Hourly Entry Level (hourly) Mid-Range  (hourly)
Statewide $104,737.00 $50.35 $34.57 $39.82 - $63.42
Bridgeport/Stamford $129,982.00 $62.49 $38.38 $40.92 - $76.71
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Occupation Outlook:
Region Employment Average Annual Growth Rate Average Annual Job Openings
2014 2024
State of Connecticut 880 870 0% 13
Chart of Growth Rate and Annual Openings   Employment in this occupation is expected to grow more slowly than average, but the number of annual openings will offer good or favorable job opportunities.
  N/A = Not Applicable, ***** = Over $60.00 per hour, ##### = Over $124,821
Similar Occupations:
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