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COMPUTER USER SUPPORT SPECIALISTS
 
Occupation Description:
 
  Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, or via telephone or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems. Excludes “Network and Computer Systems Administrators” (15-1142).
 
Typical Tasks:
 
 
  • Answer user inquiries regarding computer software or hardware operation to resolve problems.
  • Enter commands and observe system functioning to verify correct operations and detect errors.
  • Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
  • Oversee the daily performance of computer systems.
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
  • Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
  • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
 
Skills:
 
 
  • Reading Comprehension - Understanding written sentences and paragraphs in work related documents..
  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times..
  • Speaking - Talking to others to convey information effectively..
  • Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems..
  • Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions..
  • Writing - Communicating effectively in writing as appropriate for the needs of the audience..
  • Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one..
 
Knowledge:
 
 
  • Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming..
  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction..
  • English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar..
  • Telecommunications - Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems..
  • Engineering and Technology - Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services..
  • Public Safety and Security - Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions..
  • Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects..
 
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Education & Training:
 
  Moderate-term on-the-job training (1 to 12 months)
 
      View Related Programs on Connecticut's Education & Training ConneCTion site
 
Wage Information:
 
 
Region Average Annual Average Hourly Entry Level (hourly) Mid-Range  (hourly)
Statewide $57,396.00 $27.59 $18.38 $21.21 - $33.26
Bridgeport/Stamford $58,682.00 $28.21 $18.99 $22.40 - $33.00
Danbury $52,424.00 $25.20 $17.42 $19.67 - $30.30
Hartford $60,363.00 $29.02 $19.36 $22.08 - $35.49
New Haven $55,300.00 $26.58 $18.44 $21.01 - $31.37
New London/Norwich $49,660.00 $23.88 $16.33 $19.15 - $28.98
Waterbury $44,516.00 $21.40 $15.07 $16.66 - $26.10
Torrington $46,379.00 $22.30 $15.93 $17.67 - $24.20
      
Select a town to see its region Not sure which Region applies to you?
    

 
Occupation Outlook:
 
 
Region Employment Average Annual Growth Rate Average Annual Job Openings
2014 2024
State of Connecticut 7,290 8,260 1.2% 191
 
 
Chart of Growth Rate and Annual Openings   Employment in this occupation is expected to grow faster than average, and the number of annual openings will offer excellent job opportunities.
Key:
  N/A = Not Applicable, ***** = Over $60.00 per hour, ##### = Over $124,821
 
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