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TAX EXAMINERS AND COLLECTORS, AND REVENUE AGENTS
 
Occupation Description:
 
  Determine tax liability or collect taxes from individuals or business firms according to prescribed laws and regulations.
 
Career Video:
  Video Icon  Tax Examiners and Collectors, and Revenue Agents
  Open-captioning or video transcript included for the hearing impaired. Career videos brought to you by CareerOneStop. Copyright © 2017 All Rights Reserved.
 
Typical Tasks:
 
 
  • Answer questions from taxpayers and assist them in completing tax forms.
  • Collect taxes from individuals or businesses according to prescribed laws and regulations.
  • Maintain knowledge of tax code changes, and of accounting procedures and theory to properly evaluate financial information.
  • Maintain records for each case, including contacts, telephone numbers, and actions taken.
  • Confer with taxpayers or their representatives to discuss the issues, laws, and regulations involved in returns, and to resolve problems with returns.
  • Contact taxpayers by mail or telephone to address discrepancies and to request supporting documentation.
  • Send notices to taxpayers when accounts are delinquent.
 
Skills:
 
 
  • Reading Comprehension - Understanding written sentences and paragraphs in work related documents..
  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times..
  • Speaking - Talking to others to convey information effectively..
  • Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems..
  • Writing - Communicating effectively in writing as appropriate for the needs of the audience..
  • Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making..
  • Mathematics - Using mathematics to solve problems..
 
Knowledge:
 
 
  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction..
  • Economics and Accounting - Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data..
  • English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar..
  • Law and Government - Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process..
  • Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology..
  • Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications..
  • Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming..
 
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Education & Training:
 
  Bachelor's degree
 
      View Related Programs on Connecticut's Education & Training ConneCTion site
 
Wage Information:
 
 
Region Average Annual Average Hourly Entry Level (hourly) Mid-Range  (hourly)
Statewide $85,650.00 $41.18 $28.40 $33.34 - $51.16
Bridgeport/Stamford $88,987.00 $42.78 $28.27 $31.95 - $54.42
Danbury $63,849.00 $30.70 $19.29 $23.09 - $38.04
Hartford $86,650.00 $41.66 $31.04 $34.15 - $51.16
New Haven $95,743.00 $46.03 $30.02 $32.36 - $59.24
New London/Norwich $72,433.00 $34.82 $21.95 $26.54 - $41.36
Waterbury $96,795.00 $46.54 $37.80 $40.61 - $51.17
Torrington $43,682.00 $21.00 $13.31 $15.36 - $24.33
      
Select a town to see its region Not sure which Region applies to you?
    

 
Occupation Outlook:
 
 
Region Employment Average Annual Growth Rate Average Annual Job Openings
2016 2026
State of Connecticut 810 800 -0.1% 54
 
 
Chart of Growth Rate and Annual Openings   Employment in this occupation is expected to grow more slowly than average, and the number of annual openings will offer somewhat limited job opportunities.
Key:
  N/A = Not Applicable, ***** = Over $60.00 per hour, ##### = Over $124,821
 
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