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SOCIAL AND COMMUNITY SERVICE MANAGERS
 
Occupation Description:
 
  Plan, direct, or coordinate the activities of a social service program or community outreach organization. Oversee the program or organization's budget and policies regarding participant involvement, program requirements, and benefits. Work may involve directing social workers, counselors, or probation officers.
 
Typical Tasks:
 
 
  • Establish and maintain relationships with other agencies and organizations in community to meet community needs and to ensure that services are not duplicated.
  • Prepare and maintain records and reports, such as budgets, personnel records, or training manuals.
  • Direct activities of professional and technical staff members and volunteers.
  • Evaluate the work of staff and volunteers to ensure that programs are of appropriate quality and that resources are used effectively.
  • Establish and oversee administrative procedures to meet objectives set by boards of directors or senior management.
  • Participate in the determination of organizational policies regarding such issues as participant eligibility, program requirements, and program benefits.
  • Research and analyze member or community needs to determine program directions and goals.
 
Skills:
 
 
  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times..
  • Speaking - Talking to others to convey information effectively..
  • Time Management - Managing one's own time and the time of others..
  • Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do..
  • Management of Personnel Resources - Motivating, developing, and directing people as they work, identifying the best people for the job..
  • Coordination - Adjusting actions in relation to others' actions..
  • Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems..
 
Knowledge:
 
 
  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction..
  • Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources..
  • English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar..
  • Psychology - Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders..
  • Therapy and Counseling - Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance..
  • Personnel and Human Resources - Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems..
  • Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects..
 
Search for Jobs on CareerOneStop:
 
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Education & Training:
 
  Work experience, plus a bachelor's or higher degree
 
      View Related Programs on Connecticut's Education & Training ConneCTion site
 
Wage Information:
 
 
Region Average Annual Average Hourly Entry Level (hourly) Mid-Range  (hourly)
Statewide $76,801.00 $36.93 $22.34 $25.28 - $45.55
Bridgeport/Stamford $83,455.00 $40.12 $25.24 $28.12 - $48.08
Danbury $68,942.00 $33.15 $25.17 $26.55 - $37.07
Hartford $72,474.00 $34.84 $21.33 $24.55 - $41.67
New Haven $84,466.00 $40.61 $23.22 $26.95 - $51.97
New London/Norwich $66,370.00 $31.91 $20.95 $22.69 - $38.41
Waterbury $82,965.00 $39.89 $22.18 $25.48 - $51.67
Torrington $63,135.00 $30.35 $18.29 $19.94 - $36.57
      
Select a town to see its region Not sure which Region applies to you?
    

 
Occupation Outlook:
 
 
Region Employment Average Annual Growth Rate Average Annual Job Openings
2016 2026
State of Connecticut 4,050 4,630 1.3% 426
 
 
Chart of Growth Rate and Annual Openings   Employment in this occupation is expected to grow faster than average, and the number of annual openings will offer very good job opportunities.
Key:
  N/A = Not Applicable, ***** = Over $60.00 per hour, ##### = Over $124,821
 
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