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POSTMASTERS AND MAIL SUPERINTENDENTS
 
Occupation Description:
 
  Plan, direct, or coordinate operational, administrative, management, and supportive services of a U.S. post office; or coordinate activities of workers engaged in postal and related work in assigned post office.
 
Career Video:
  Video Icon  Postmasters and Mail Superintendents
  Open-captioning or video transcript included for the hearing impaired. Career videos brought to you by CareerOneStop. Copyright © 2017 All Rights Reserved.
 
Typical Tasks:
 
 
  • Monitor employees' work schedules and attendance for payroll purposes.
  • Organize and supervise activities, such as the processing of incoming and outgoing mail.
  • Direct and coordinate operational, management, and supportive services of one or a number of postal facilities.
  • Resolve customer complaints.
  • Hire and train employees, and evaluate their performance.
  • Prepare employee work schedules.
  • Prepare and submit detailed and summary reports of post office activities to designated supervisors.
 
Skills:
 
 
  • Speaking - Talking to others to convey information effectively..
  • Reading Comprehension - Understanding written sentences and paragraphs in work related documents..
  • Time Management - Managing one's own time and the time of others..
  • Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do..
  • Coordination - Adjusting actions in relation to others' actions..
  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times..
  • Management of Personnel Resources - Motivating, developing, and directing people as they work, identifying the best people for the job..
 
Knowledge:
 
 
  • Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources..
  • Public Safety and Security - Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions..
  • English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar..
  • Production and Processing - Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods..
  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction..
  • Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects..
  • Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications..
 
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Education & Training:
 
  Work experience (in a related occupation)
 
      View Related Programs on Connecticut's Education & Training ConneCTion site
 
Wage Information:
 
 
Region Average Annual Average Hourly Entry Level (hourly) Mid-Range  (hourly)
Statewide $80,057.00 $38.49 $31.83 $33.74 - $41.04
Bridgeport/Stamford $83,261.00 $40.03 $34.20 $35.60 - $43.75
Danbury $77,832.00 $37.42 $31.55 $31.84 - $41.12
Hartford $83,425.00 $40.11 $33.48 $34.85 - $42.44
New Haven $82,751.00 $39.78 $34.49 $35.93 - $41.89
New London/Norwich $77,056.00 $37.05 $31.79 $32.74 - $40.57
Torrington $73,096.00 $35.14 $29.92 $31.03 - $39.52
      
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Occupation Outlook:
 
  Sorry, outlook information is not available for this occupation.
 
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