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GAMING MANAGERS
 
Occupation Description:
 
  Plan, direct, or coordinate gaming operations in a casino. May formulate house rules.
 
Career Video:
  Video Icon  Gaming Managers
  Open-captioning or video transcript included for the hearing impaired. Career videos brought to you by CareerOneStop. Copyright © 2017 All Rights Reserved.
 
Typical Tasks:
 
 
  • Market or promote the casino to bring in business.
  • Resolve customer complaints regarding problems such as payout errors.
  • Remove suspected cheaters, such as card counters or other players who may have systems that shift the odds of winning to their favor.
  • Maintain familiarity with all games used at a facility, as well as strategies or tricks employed in those games.
  • Train new workers or evaluate their performance.
  • Circulate among gaming tables to ensure that operations are conducted properly, that dealers follow house rules, or that players are not cheating.
  • Explain and interpret house rules, such as game rules or betting limits.
 
Skills:
 
 
  • Coordination - Adjusting actions in relation to others' actions..
  • Speaking - Talking to others to convey information effectively..
  • Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems..
  • Management of Personnel Resources - Motivating, developing, and directing people as they work, identifying the best people for the job..
  • Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action..
  • Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do..
  • Time Management - Managing one's own time and the time of others..
 
Knowledge:
 
 
  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction..
  • Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources..
  • Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications..
  • English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar..
  • Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming..
  • Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology..
  • Law and Government - Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process..
 
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Education & Training:
 
  Work experience (in a related occupation)
 
License Authority for Casino Employees Class II (Management position):  (License details)
 
  Division of Special Revenue (consolidated with Consumer Protection)
Gaming Division
165 Capitol Avenue
Hartford, CT   006106 -01630
(860) 713-6000
email: dcp.licenseservices@ct.gov
www.ct.gov/dcp/cwp/view.asp?a=4107&q=480854

 
License Authority for Legalized Gaming Class II (Officer, Director, Key Employee):  (License details)
 
  Division of Special Revenue (consolidated with Consumer Protection)
Gaming Division
165 Capitol Avenue
Hartford, CT   006106 -01630
(860) 713-6000
email: dcp.licenseservices@ct.gov
www.ct.gov/dcp/cwp/view.asp?a=4107&q=480854

 
Wage Information:
 
  Sorry, wage information is not available for this occupation.
 
Occupation Outlook:
 
  Sorry, outlook information is not available for this occupation.
 
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